Contact Utilities Employees Credit Union - 800.288.6423

Street Address 11 Meridian Blvd
Wyomissing, PA 19610
 (Use above for mailing via FedEx, UPS, USPS Express Mail, or courier)
 Mailing Address P.O. Box 14864
Reading, PA 19612-4864
 (Use above for mailing via U.S. Postal Service only)
Visa® Payment
Mailing Address
Utilities Employees Credit Union
Attn: Visa Department
P.O. Box 66702
St. Louis, MO 63166-6702
 (Use above for mailing Visa payments only)
 Online Contact Form Complete the online contact form below.
 Office Hours

Weekdays 8 A.M. – 5 P.M. ET*
*Wednesdays until 3:30 P.M. ET

To apply for a loan please call us at 800-288-6423 or apply online. If you are an Advantages Online user, Log in, then click Loans and Visa, Apply for a Loan or Visa and follow the simple steps. If you are not an Advantages Online user, use this Online Application.

 24-Hour PAL™ Audio Response System
In Reading, PA: 610-927-4015
 Member Service

Available Weekdays 8 A.M. – 5 P.M., Wednesdays until 3:30 P.M.

800-CUVOICE (nationwide)
In Reading, PA: 610-927-4000
Fax: 610-927-4009

Financial Services
800-288-6423, Ext. 4001
In Reading, PA: 610-927-4001
Fax: 610-927-4059
 Loan Department 800-288-6423 Ext. 4001
In Reading, PA: 610-927-4001
Fax: 610-927-4059
 Mortgage Dept. 866-841-2489
Representatives Available 24/7
Student Loan Center 844-814-9905 (Student Choice Undergraduate Loans)
844-874-5639 (Student Choice Refinance Loans)
Student Choice Website
 Lost/Stolen Cards

800-288-6423 (If your card is lost or stolen while traveling internationally, click on Visa® Information for Travelers below to access the Visa Global assistance numbers.)
For information about the Card Controls Service, visit the Credit Union’s Services page and select Card Controls

Visa Information
for Travelers
Visa Information for Travelers

Contact Us

Have a question or need help? Contact a Member Service Representative at 800-288-6423, Weekdays 8 A.M. – 5 P.M. ET, Wednesdays until 3:30 P.M. ET)
Need to contact us after hours?   Log into Advantages Online™ and send us a secure email. After logging into your online account, select the Messages option at the top of the screen.
Have a general question about the Credit Union? Use the email form below to submit your question.

Holiday Schedule

UECU members have 24/7, Around-The-Clock Access to their accounts every day of the year through our Advantages Online™ home banking system, mobile banking, and the PAL™ phone banking line at 800-288-6423. The normal office hours for UECU’s headquarters are Weekdays 8:00 a.m. – 5:00 p.m. (Wednesdays 8 a.m. – 3:30 p.m.), Eastern Time. UECU’s headquarters are closed on the following holidays:


  • January 1st – New Year’s Day
  • January 18th – Martin Luther King Jr. Day
  • February 15th – President’s Day
  • May 31st – Memorial Day
  • July 5th – Independence Day
  • September 6th – Labor Day
  • October 11th – Columbus Day
  • November 11th – Veterans Day
  • November 25th – Thanksgiving Day
  • December 25th – Christmas Day

Federally Insured by NCUA

Utilities Employees Credit Union is an Equal Opportunity Lender.

2021 © Utilities Employees Credit Union. All Rights Reserved.

At Utilities Employees Credit Union we are actively working to increase accessibility and usability of our website for every visitor in accordance with ADA standards and guidelines. If you are using an auxiliary aid or a screen reader and need assistance please visit our accessibility page and use the contact information to be connected to a UECU Representative.

All products and services available on this website are available at Utilities Employees Credit Union at 11 Meridian Boulevard in Wyomissing, Pennsylvania.