We’re here for you.


As we move forward together, we’re here to help you and your loved ones.  If you are struggling with a financial hardship or just need a little help to get by, our Relief Options and affordable borrowing options can help ease your worries and keep your finances on track.

Let us help, so your focus can be where it needs to be – on your family.

If you’re not sure where to begin, please contact us at 800.288.6423. Our staff is here for you and your loved ones.


  • For loan payment assistance, please call our Asset Recovery Department at ext. 4076 or 6352.
  • For loan or credit card assistance, please contact a Financial Service Consultant at ext. 4001.

Loan Payment Relief

Are you worried about how you are going to make your UECU loan payments? Take advantage of our Skip-A-Pay program, and skip your monthly payment(s) on eligible UECU loans.

  • Personal Loan
  • New & Used Auto Loans
  • Motorcycle Loans
  • RV and Boat Loans
  • Share Secured Loans
  • Home Equity Term Loans

To Set Up a Skip-A-Pay, Click Here.
Your Skip-A-Pay request must be submitted to the Credit Union seven days prior to the skip payment date.  You may skip payments on multiple eligible loans, but you may not skip more than one payment on the same loan in a 12 month period. There is a $35 processing fee for each loan payment that is skipped.  For complete details and program rules, view Forms and Disclosures.


Loan Payment Protection

Members often choose to protect their Auto, Home Equity, Visa and other loans with Loan Payment Protection for protection from the unexpected including involuntary unemployment. If you opted to take advantage of UECU’s Loan Payment Protection, this could offer you relief from the financial burden of delinquency, default or foreclosure. Call 800.288.6423 ext. 4001 or click here and open “Loan Payment Protection” for more information.

Affordable Borrowing Options

Whether you need to purchase a new vehicle, refinance your mortgage, or consolidate your students loans, we can help. We offer very competitive rates on a variety of loans to help you save money and keep your monthly loan payments affordable. Click here for a listing of our current loan rates.

UECU members can now get a .50% rate reduction on a new, used, or refinanced auto loan.

Rate As Low As 1.74% APR* after .50% Rate Reduction


Apply Now. Click Here or Call 800.288.6423 ext. 4001.

*APR=Annual Percentage Rate. UECU’s lowest auto loan rate of 1.74% APR is based upon an evaluation of credit-worthiness criteria and maintaining an active UECU checking account. Rate quoted for a 36-month term, your actual rate may differ. Longer terms available. Limited time offer. Offer subject to change without notice. UECU’s .50% APR Rate Reduction cannot be combined with other offers, discounts or promotions.

Use the Equity in your home to consolidate debt, pay bills, or create an emergency fund.

Low Fixed Rate – As Low As 2.99% APR* 

Terms up to 20 Years

Apply Now. Click Here or Call 800.288.6423 ext. 4001.

*Rate based on 90% loan to value (LTV) & 60-month term. Rate shown is our lowest rate which is based on an evaluation of credit and maintaining an active UECU Checking Account with at least one transaction per month. Offer can be discontinued at any time without prior notice. APR = Annual Percentage Rate. Home Equity products are not available in all states. Real estate must be first or second lien, 1-4 family owner-occupied residential property. Homeowners insurance is required. Flood insurance required for properties designated in flood zones. Equal Housing Opportunity.

Credit Card Relief

We understand that you may need to buy necessities right now. If you’d like to apply for a credit limit increase on your Visa® Power Card™, please contact a Financial Service Consultant at 800.288.6423 ext. 4001.

Fraud Prevention

Due to the Coronavirus (COVID-19), there has been an increase in scams. Fraudsters are attempting to gain access to consumers’ financial information by sending phishing emails, setting up malicious websites and apps, and using other creative schemes. Be vigilant and help us protect your UECU cards and accounts. Check out these helpful resources:

FTC Coronavirus Advice for Consumers

UECU’s Fraud Prevention Resource Center

We’ll get through this together.

As the conditions surrounding the coronavirus (COVID-19) continue to evolve, please know that UECU remains committed to helping you and your loved ones every step of the way. We are only a phone call away. Our virtual banking services also make it easy for you to access your credit union accounts from the comfort and safety of your own home. If you haven’t enrolled in our virtual banking services yet, click here for our video tutorials.

We will look at individual member circumstances realizing they may vary greatly and will try to accommodate members as much as possible. Loan, payment, and special financial assistance are available and subject to underwriting and fair and reasonable verification of the financial hardship, such as proof of unemployment, paystubs showing normal pay and reduced pay, a hardship letter, etc. These programs can end at any time without notice.

Federally Insured by NCUA

Utilities Employees Credit Union is an Equal Opportunity Lender.

2021 © Utilities Employees Credit Union. All Rights Reserved.

At Utilities Employees Credit Union we are actively working to increase accessibility and usability of our website for every visitor in accordance with ADA standards and guidelines. If you are using an auxiliary aid or a screen reader and need assistance please visit our accessibility page and use the contact information to be connected to a UECU Representative.

All products and services available on this website are available at Utilities Employees Credit Union at 11 Meridian Boulevard in Wyomissing, Pennsylvania.