We are currently experiencing an issue with visa debit card transactions. Cardholders attempting to make PIN-based purchases with their Advantages Visa® Debit Card™ are getting declined. Visa is estimating that the issue will be resolved by tomorrow, October 16th.  We encourage you to select “Credit” at checkout and sign for your purchase so that it does not get declined.


We apologize for the inconvenience. We are currently working with Visa to get this resolved as quickly as possible.


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Have a question or need help?
Contact a Member Service Representative at 800-288-6423 or chat with us online. Click on the Live Chat icon in the bottom right corner of the screen (available Weekdays 8 A.M. – 5 P.M., Wednesdays until 3:30 P.M.)

Need to contact us after hours?
Have a question about your UECU account or loan?  Log into Advantages Online and send us a secure email. After logging into your online account, select the Messages option at the top of the screen.

Have a general question about the Credit Union? Use the email form below to submit your question.