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Employment Opportunities

Working at Utilities Employees Credit Union

UECU is one of the largest credit unions in the country and serves nearly 45,000 members throughout the United States, from a single headquarters. UECU is a not-for-profit financial cooperative where each of our members is also an owner in the organization. This relatively uncommon arrangement fosters a unique work environment that raises the meaning of “customer service” to another level.

Member Service is the driving force in everything we do, regardless of the position or role within the organization. This is true for the Member Service Representatives, that have an opportunity to speak and work with our members daily, as well as each of our operations and back office positions that continually seek ideas to make our financial products and services even better!

With the entire organization focused on Member Service, UECU has an environment that is proud to support and foster the contributions of its talented employees. Our standards are continually raised and we are pleased to offer various formal and informal rewards for our employees’ achievements.

UECU offers a pleasant team-oriented working environment and a competitive compensation and benefits package. We have been named one of the Best Places to Work in PA multiple years. If you are new to our organization, we encourage you to explore our website (particularly our Vision, Mission, Values, and Member Testimonials) to continue to develop a sense of who we are. If you are able to picture yourself enjoying and thriving in this environment, please continue to check the listing below for an opportunity that will match your experience and contributions.

OPEN POSITIONS

Member Advocate

Utilities Employees Credit Union (UECU) is seeking a full-time Member Advocate to assist in servicing the daily needs of our membership, opening accounts, assisting members with loan applications, providing problem resolutions and acting as a liaison between all departments and staff when necessary.

Responsibilities:

  • Service members in a friendly and courteous manner. 
  • Assist members with account changes, updates, open accounts and order checks.
  • Complete applications for various products and services such as checking, savings, certificates of deposit, credit cards and loans.
  • Provide members with accurate product and service information.
  • Support members and staff with questions regarding business accounts, trust accounts, POA designations and NCUA insurance inquiries
  • Maintain a strong understanding of the features and benefits of UECU products and services to convey to members. 

We are seeking candidates with a minimum of three years of customer service experience in a credit union and/or the financial services field. Candidates should have six months to one year of experience or equivalent training handling loan applications, IRA accounts, and opening and closing of various accounts and should possess the following skills:

  • Excellent customer service skills
  • Professional phone manner
  • Commitment to member services success
  • Strong interpersonal and customer service skills
  • Ability to learn and apply new information quickly
  • Strong trouble shooting and problem solving skills

Interested candidates should apply online at http://pkhrsolutions.iapplicants.com/ViewJob-761789.html

Equal Opportunity Employer